Freehand vs CT Logistics

CT Logistics Has 100 Years of Freight Knowledge. Freehand Puts It in Your Platform.

With a BPO model, the freight expertise lives in the vendor, not you. Freehand builds every rate, decision, and carrier pattern into a Context Graph your team owns with full API access, relationship or not.

50%
of the cost
5X
accuracy
5 days
to proven results
Trusted by global leaders in Logistics, Manufacturing, and Retail
Awards and Recognitions
Why choose Freehand?

Where Freehand Wins. Where CT Logistics Falls Short.

Five dimensions that separate a modern audit platform from a century-old BPO model and determine whether your data stays yours.

Limitations
Advantages
Rate-Card-Only Audit
Validates charges against rate cards only shipment weight discrepancies pass through uncaught.
Multi-Way Match Including Shipment Data
Cross-checks rates, weights, accessorials, and billing entities a 0.5-lb item billed at 50 lbs gets caught, every time.
Knowledge Walks When Contract Ends
Institutional knowledge lives with CT's analysts it doesn't transfer when the contract ends.
Live Rule Ownership No Ticket Required
Contract changes update audit rules instantly, with no lag window.
Every Rule Update Is a Coordination Event
Contract changes wait on CT's team errors pass through uncaught during the lag.
Your Intelligence Stays Yours
The Context Graph is your asset full API access, and it stays with you when the relationship ends.
BPO Model No Direct Ownership
No self-service visibility or real-time control you pay for access, never ownership.
AI-Scale Without Headcount
AI scales with volume no added headcount, no cost creep as your network grows.
Headcount-Dependent Scale
Cost mirrors freight growth more volume means more analysts and rising costs.
Clean Switch on Your Timeline
Your data, your format, your timeline 12–14 week implementation, ~11–20 hours of your team's time.

Twenty years with a BPO running our freight audit no direct ownership, no self-service, no real-time cost control. When we moved on, the data that should've been ours all along was still in their systems.

VP Logistics & Operations — Fortune 50 Healthcare and Consumer Products Company
Case Studies

100% Coverage. BPO Replaced. Same Team.

Real outcomes from enterprises that have replaced BPO-led freight audit with Freehand's AI Teams.

Case Study 01

Fortune 100 Consumer Electronics Company

A global consumer electronics manufacturer with over $2B in annual freight spend processed across multiple ERPs and business units. Freight audit ran through a BPO on a sample basis. GL coding errors, accessorial overcharges, and duplicate billings were not being systematically caught or recovered.

Fortune 100 . Consumer Electronics . Manufacturing

$3M+

In annual freight overcharges recovered

100%

Invoice audit coverage across $2B in freight spend

‍

  • Full transition from sample-based BPO audit to 100% AI-powered coverage across all modes
  • GL coding automated across all business units and geographies. Finance closed on accurate data.
  • 60% reduction in freight management effort; carrier payment on-time rate reached 100%
Case Study 02

Leading U.S. Industrial Manufacturer

$400M+ freight spend. AP teams spending 2–3 hours daily cleaning invoice files before audit could begin.

$400M+ Freight Spend · Industrial Manufacturing

6%

Combined freight savings across all modes

$15M+

Annual freight cost optimization

  • Invoice validation agent deployed in days, connected to ERP, EDI feeds, and vendor portals on day one
  • Every invoice structurally clean before reaching the audit queue, no manual parsing required
  • Duplicate billings, missing GL codes, and vendor ID errors caught automatically across all spend categories

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AI Teams

Meet the Agents Working Your Freight Invoices 24/7

Freight payment spans GL coding, disbursement, accruals, and spend reporting, each step a manual handoff in traditional finance operations. Freehand deploys one AI Team with four specialized agents, each owning a distinct part of the payment lifecycle.

Step 01
IA

Invoice Audit Agent

Validates every invoice line against contracted rates across parcel, LTL, FTL, ocean, and air. Runs 3-way and 4-way matching. Flags discrepancies across 30+ error types in a single pass.

100% multi-modal invoice coverage, zero sampling
Step 02
DM

Dispute Management Agent

Files structured overcharge disputes directly with carriers for every confirmed discrepancy. Tracks resolution status, escalates aged disputes, and logs every carrier response against the original claim.

Automated dispute filing, no analyst queue
Step 03
GL

GL Coding Agent

Assigns cost centers, GL accounts, and business units using rules mapped to your chart of accounts. Complex cost splits across divisions, brands, and geographies handled at invoice time.

Zero manual GL entries post-audit
Step 04
SI

Spend Intelligence Agent

Classifies every audited invoice by mode, carrier, lane, cost center, and charge type. Delivers a finance-grade, queryable freight spend layer accessible at any point in the month.

Finance-grade audit data, any point in the month
benefits

Measurable Outcomes from Week One

Outcomes measured from live deployments across Fortune 500 freight audit and payment operations.

$6B+
freight spend managed
1.8B+
annual freight transactions
100%
invoice audit coverage

Every invoice line is audited against the contracted rate, parcel, LTL, FTL, ocean, and air, without a human reviewer in the loop.

Accessorial overcharges, fuel adjustment errors, and detention billing discrepancies are caught and disputed in the same audit cycle they occur.

GL coding and cost allocation run automatically at audit time. Finance closes the month on verified freight cost data, not estimates.

Dispute resolution runs without a human queue. The Dispute Management Agent files, tracks, and escalates. Carriers receive structured claims on a defined timeline.

Every recovered dollar is traceable invoice, contracted rate, billed amount, dispute outcome, and payment record in one place.

Freight spend data is classified by mode, carrier, lane, and cost center. Finance-grade and available at any point in the month.

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Recover margin. Enforce contracts. Close the loop.