CTSI Bundles the TMS and the Audit.Freehand Separates Them.
A tightly coupled TMS and audit bundle simplifies vendor management at the start but becomes a constraint the moment one piece needs to change. Freehand sits on top of any TMS or ERP already in place, connected but not coupled. When you need to change one, you change one.
Where Freehand Wins. Where CTSI-Global Falls Short.
Five dimensions that separate a modern audit platform from a managed-service bundle, and determine whether your freight intelligence is ever truly yours.
Your Intelligence Lives in Their System
Your Data in Your Platform
Honeybee TMS and FAP Are Tightly Coupled
TMS-Agnostic Sits on Top of Any Stack
Every Rule Change Is a Coordination Event
Real-Time Rule Updates No Ticket Required
Headcount-Dependent Global Scale
AI Scale Cost Doesn't Grow with Volume
2-Way Matching Only No Shipment Integration
Multi-Way Match Including Shipment Actuals
CTSI ran 2-way matching between rate cards and invoices only no TMS integration, no audit trail. Everything was manually consolidated in Excel every 10 days before payment requests went out, and every invoice needed manual GL intervention.
100% Coverage. BPO Replaced. Same Team.
Real outcomes from enterprises that have replaced BPO-led freight audit with Freehand's AI Teams.
Meet the Agents Working Your Freight Invoices 24/7
Freight payment spans GL coding, disbursement, accruals, and spend reporting, each step a manual handoff in traditional finance operations. Freehand deploys one AI Team with four specialized agents, each owning a distinct part of the payment lifecycle.
Invoice Audit Agent
Validates every invoice line against contracted rates across parcel, LTL, FTL, ocean, and air. Runs 3-way and 4-way matching. Flags discrepancies across 30+ error types in a single pass.
Dispute Management Agent
Files structured overcharge disputes directly with carriers for every confirmed discrepancy. Tracks resolution status, escalates aged disputes, and logs every carrier response against the original claim.
GL Coding Agent
Assigns cost centers, GL accounts, and business units using rules mapped to your chart of accounts. Complex cost splits across divisions, brands, and geographies handled at invoice time.
Spend Intelligence Agent
Classifies every audited invoice by mode, carrier, lane, cost center, and charge type. Delivers a finance-grade, queryable freight spend layer accessible at any point in the month.
Measurable Outcomes from Week One
Outcomes measured from live deployments across Fortune 500 freight audit and payment operations.
Every invoice line is audited against the contracted rate, parcel, LTL, FTL, ocean, and air, without a human reviewer in the loop.
Accessorial overcharges, fuel adjustment errors, and detention billing discrepancies are caught and disputed in the same audit cycle they occur.
GL coding and cost allocation run automatically at audit time. Finance closes the month on verified freight cost data, not estimates.
Dispute resolution runs without a human queue. The Dispute Management Agent files, tracks, and escalates. Carriers receive structured claims on a defined timeline.
Every recovered dollar is traceable invoice, contracted rate, billed amount, dispute outcome, and payment record in one place.
Freight spend data is classified by mode, carrier, lane, and cost center. Finance-grade and available at any point in the month.