Freehand vs CTSI-Global

Loop Shows You What's Wrong. Freehand Recovers the Money

For Fortune 500 logistics and supply chain leaders managing multi-modal, multi-currency freight at scale, sampling isn't an audit strategy, it's a liability. Freehand delivers 100% pre-payment coverage with 4-way matching across every carrier invoice, every mode, every billing cycle. No exceptions left unresolved.

50%
of the cost
5X
accuracy
5 days
to proven results
Trusted by global leaders in Logistics, Manufacturing, and Retail
Awards and Recognitions
Why choose Freehand?

Where Freehand Wins. Where CTSI-Global Falls Short.

Five dimensions that separate a modern audit platform from a managed-service bundle — and determine whether your freight intelligence is ever truly yours.

Limitations
Advantages
Your Intelligence Lives in Their System
Freight billing intelligence, carrier billing patterns, exception history, rate card configurations — all in CTSI's environment. To get a complete export of your own spend data, you coordinate with CTSI to get it. That is not data access. That is data dependency.
Your Data in Your Platform
The Context Graph — your carrier contracts, billing patterns, exception history, rate configurations — lives in a system you own. API access at any time. Full export on demand. No coordination required to see your own data.
Honeybee TMS and FAP Are Tightly Coupled
The bundle is sold together because the integration is built together. If TMS requirements shift — as networks evolve, as ERP migrations change data models — changing the TMS means disrupting the audit. The convenience at the start becomes a constraint at the point of change.
TMS-Agnostic — Sits on Top of Any Stack
Oracle OTM, SAP TM, Manhattan, BluJay, E2Open — or no TMS at all. The audit layer does not require a specific execution platform. When your TMS needs to change, the audit configuration does not move with it.
Every Rule Change Is a Coordination Event
Rate card rule needs updating? File a request with CTSI's team. Every contract change creates a lag window during which the audit runs on stale logic. The managed service model cannot eliminate this — it is structurally built in.
Real-Time Rule Updates — No Ticket Required
When carrier contracts change, the Rate Manager Agent updates immediately. The change propagates across all active rules in one place. No request filed with a managed service team. No lag window between new contract and new audit rule.
Headcount-Dependent Global Scale
Singapore, Ireland, India — regional offices handling invoices by time zone. When volume grows, CTSI adds staff. When you expand geographies, CTSI adds coverage. That model scales linearly. The cost base mirrors your freight network.
AI Scale — Cost Doesn't Grow with Volume
AI agents process invoice volume without adding headcount. Geographic expansion does not require a new regional office. When freight volume grows, audit cost does not scale linearly with it.
2-Way Matching Only — No Shipment Integration
Rate cards checked against invoices. No integration with TMS for shipment data validation. Invoices manually consolidated in Excel before payment requests are sent. Finance and logistics operate in separate, disconnected systems.
Multi-Way Match Including Shipment Actuals
Invoice validated against contracted rate, contracted rate validated against shipment actuals, shipment actuals validated against delivery event data. Not 2-way. Not rate-card only. The full chain.

CTSI performed 2-way matching between rate cards and invoices only — no integration with our TMS for shipment data. They manually consolidated everything in Excel every 10 days before sending us payment requests. There was no audit trail. And our GL structure required manual intervention for every single invoice.

Director, Supply Chain Operations — Fortune 50 Global Technology Company
Case Studies

100% Coverage. BPO Replaced. Same Team.

Real outcomes from enterprises that have replaced BPO-led freight audit with Freehand's AI Teams.

Case Study 01

Fortune 100 Consumer Electronics Company

A global consumer electronics manufacturer with over $2B in annual freight spend processed across multiple ERPs and business units. Freight audit ran through a BPO on a sample basis. GL coding errors, accessorial overcharges, and duplicate billings were not being systematically caught or recovered.

Fortune 100 . Consumer Electronics . Manufacturing

$3M+

In annual freight overcharges recovered

100%

Invoice audit coverage across $2B in freight spend

‍

  • Full transition from sample-based BPO audit to 100% AI-powered coverage across all modes
  • GL coding automated across all business units and geographies. Finance closed on accurate data.
  • 60% reduction in freight management effort; carrier payment on-time rate reached 100%
Case Study 02

Leading U.S. Industrial Manufacturer

$400M+ freight spend. AP teams spending 2–3 hours daily cleaning invoice files before audit could begin.

$400M+ Freight Spend · Industrial Manufacturing

6%

Combined freight savings across all modes

$15M+

Annual freight cost optimization

  • Invoice validation agent deployed in days, connected to ERP, EDI feeds, and vendor portals on day one
  • Every invoice structurally clean before reaching the audit queue, no manual parsing required
  • Duplicate billings, missing GL codes, and vendor ID errors caught automatically across all spend categories

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AI Teams

Meet the Agents Working Your Freight Invoices 24/7

Freight payment spans GL coding, disbursement, accruals, and spend reporting, each step a manual handoff in traditional finance operations. Freehand deploys one AI Team with four specialized agents, each owning a distinct part of the payment lifecycle.

Step 01
IA

Invoice Audit Agent

Validates every invoice line against contracted rates across parcel, LTL, FTL, ocean, and air. Runs 3-way and 4-way matching. Flags discrepancies across 30+ error types in a single pass.

100% multi-modal invoice coverage, zero sampling
Step 02
DM

Dispute Management Agent

Files structured overcharge disputes directly with carriers for every confirmed discrepancy. Tracks resolution status, escalates aged disputes, and logs every carrier response against the original claim.

Automated dispute filing, no analyst queue
Step 03
GL

GL Coding Agent

Assigns cost centers, GL accounts, and business units using rules mapped to your chart of accounts. Complex cost splits across divisions, brands, and geographies handled at invoice time.

Zero manual GL entries post-audit
Step 04
SI

Spend Intelligence Agent

Classifies every audited invoice by mode, carrier, lane, cost center, and charge type. Delivers a finance-grade, queryable freight spend layer accessible at any point in the month.

Finance-grade audit data, any point in the month
benefits

Measurable Outcomes from Week One

Outcomes measured from live deployments across Fortune 500 freight audit and payment operations.

$6B+
freight spend managed
1.8B+
annual freight transactions
100%
invoice audit coverage

Every invoice line is audited against the contracted rate, parcel, LTL, FTL, ocean, and air, without a human reviewer in the loop.

Accessorial overcharges, fuel adjustment errors, and detention billing discrepancies are caught and disputed in the same audit cycle they occur.

GL coding and cost allocation run automatically at audit time. Finance closes the month on verified freight cost data, not estimates.

Dispute resolution runs without a human queue. The Dispute Management Agent files, tracks, and escalates. Carriers receive structured claims on a defined timeline.

Every recovered dollar is traceable invoice, contracted rate, billed amount, dispute outcome, and payment record in one place.

Freight spend data is classified by mode, carrier, lane, and cost center. Finance-grade and available at any point in the month.

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