Freehand vs Intelligent Audit

Loop Shows You What's Wrong. Freehand Recovers the Money

For Fortune 500 logistics and supply chain leaders managing multi-modal, multi-currency freight at scale, sampling isn't an audit strategy, it's a liability. Freehand delivers 100% pre-payment coverage with 4-way matching across every carrier invoice, every mode, every billing cycle. No exceptions left unresolved.

50%
of the cost
5X
accuracy
5 days
to proven results
Trusted by global leaders in Logistics, Manufacturing, and Retail
Awards and Recognitions
Why choose Freehand?

Where Freehand Wins. Where Intelligent Audit Falls Short.

Five capabilities that separate a detection tool from a resolution platform — and determine whether your exception queue goes to zero.

Limitations
Advantages
Detection Without Resolution
DeepDetectAI surfaces the anomaly. Classifying it, filing the dispute, tracking resolution, closing before the carrier window closes — that goes to your team.
Autonomous Exception Resolution
Exception and Dispute Agent classifies, files, tracks, and escalates without team involvement in the standard path. Exception queue goes to zero.
Rate Management in Excel
Rate cards maintained manually in Excel by a single analyst, uploaded via third-party portal. Ocean surcharge updates require manual re-upload every two weeks.
Live Rate Management
Rate Manager Agent holds live contracts with versioning, updated in real time. No Excel uploads, no third-party portals, no lag between contract and audit.
Professional Services = Headcount Cost
Rate benchmarking, network analysis, contract optimization are separate paid services. You are paying for analyst output — with a billing rate attached to each output.
Strategic Analytics — No Services Retainer
AI Procurement Analyst and Spend Intelligence Agent deliver rate benchmarking, network analysis, and contract optimization continuously. No billing rate attached.
Entity Validation Gap
IA checked rates, not billing entities. Invoices mis-addressed to a sister retail banner moved through the queue undetected and into the payment flow.
Entity Validation at Ingestion
Invoice Ingestion Agent validates billing entity before audit begins. Mis-addressed invoices flagged and blocked — not passed into the payment flow.
Catalyst Is 3 Months Old
IA's SMB product launched June 2025. If evaluating Catalyst, ask for Catalyst references — not the enterprise product, which has different SLAs and a different delivery team.
90%+ First-Time Match Rate by Day 90
Standard exceptions resolve without human intervention. Production deployments at $5M–$600M freight spend with 3–5 year operating histories.

The current provider does not have any AI capability. Rate management is offline in Excel. Dispute resolution is all in Excel. We are the company that invented one-stop shopping. We should not be managing freight audit out of spreadsheets.

Director, Transportation Finance — Pioneering American Supercenter Chain
Case Studies

100% Coverage. BPO Replaced. Same Team.

Real outcomes from enterprises that have replaced BPO-led freight audit with Freehand's AI Teams.

Case Study 01

Fortune 100 Consumer Electronics Company

A global consumer electronics manufacturer with over $2B in annual freight spend processed across multiple ERPs and business units. Freight audit ran through a BPO on a sample basis. GL coding errors, accessorial overcharges, and duplicate billings were not being systematically caught or recovered.

Fortune 100 . Consumer Electronics . Manufacturing

$3M+

In annual freight overcharges recovered

100%

Invoice audit coverage across $2B in freight spend

‍

  • Full transition from sample-based BPO audit to 100% AI-powered coverage across all modes
  • GL coding automated across all business units and geographies. Finance closed on accurate data.
  • 60% reduction in freight management effort; carrier payment on-time rate reached 100%
Case Study 02

Leading U.S. Industrial Manufacturer

$400M+ freight spend. AP teams spending 2–3 hours daily cleaning invoice files before audit could begin.

$400M+ Freight Spend · Industrial Manufacturing

6%

Combined freight savings across all modes

$15M+

Annual freight cost optimization

  • Invoice validation agent deployed in days, connected to ERP, EDI feeds, and vendor portals on day one
  • Every invoice structurally clean before reaching the audit queue, no manual parsing required
  • Duplicate billings, missing GL codes, and vendor ID errors caught automatically across all spend categories

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AI Teams

Meet the Agents Working Your Freight Invoices 24/7

Freight payment spans GL coding, disbursement, accruals, and spend reporting, each step a manual handoff in traditional finance operations. Freehand deploys one AI Team with four specialized agents, each owning a distinct part of the payment lifecycle.

Step 01
IA

Invoice Audit Agent

Validates every invoice line against contracted rates across parcel, LTL, FTL, ocean, and air. Runs 3-way and 4-way matching. Flags discrepancies across 30+ error types in a single pass.

100% multi-modal invoice coverage, zero sampling
Step 02
DM

Dispute Management Agent

Files structured overcharge disputes directly with carriers for every confirmed discrepancy. Tracks resolution status, escalates aged disputes, and logs every carrier response against the original claim.

Automated dispute filing, no analyst queue
Step 03
GL

GL Coding Agent

Assigns cost centers, GL accounts, and business units using rules mapped to your chart of accounts. Complex cost splits across divisions, brands, and geographies handled at invoice time.

Zero manual GL entries post-audit
Step 04
SI

Spend Intelligence Agent

Classifies every audited invoice by mode, carrier, lane, cost center, and charge type. Delivers a finance-grade, queryable freight spend layer accessible at any point in the month.

Finance-grade audit data, any point in the month
benefits

Measurable Outcomes from Week One

Outcomes measured from live deployments across Fortune 500 freight audit and payment operations.

$6B+
freight spend managed
1.8B+
annual freight transactions
100%
invoice audit coverage

Every invoice line is audited against the contracted rate, parcel, LTL, FTL, ocean, and air, without a human reviewer in the loop.

Accessorial overcharges, fuel adjustment errors, and detention billing discrepancies are caught and disputed in the same audit cycle they occur.

GL coding and cost allocation run automatically at audit time. Finance closes the month on verified freight cost data, not estimates.

Dispute resolution runs without a human queue. The Dispute Management Agent files, tracks, and escalates. Carriers receive structured claims on a defined timeline.

Every recovered dollar is traceable invoice, contracted rate, billed amount, dispute outcome, and payment record in one place.

Freight spend data is classified by mode, carrier, lane, and cost center. Finance-grade and available at any point in the month.

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If the platform finds the anomaly
but your team closes the dispute
—
the anomaly is not fixed.