Case Study 01 · Fortune 500 LSP
Global Logistics Service Provider
35%
DSO reduction
85%
Short-pay recovery
- Customer-specific invoice formats automated
- Short-pay disputes resolved within hours
- Cash application backlog eliminated
Logistics AR breaks generic automation. Customer-specific billing rules, accessorial pass-through, short-pay disputes, and cash application across thousands of customers all require AI built for the domain. Freehand handles every step — invoice generation through cash posting.
Customer-specific billing rules, accessorial pass-through, short-pay disputes, and partial payments compound across thousands of customer invoices. Generic AR tools can't handle the complexity.
Every customer has unique billing requirements — invoice formats, accessorial pass-through rules, payment terms. Manual handling drives errors.
Customers short-pay invoices citing accessorial issues, service disputes, or rate disagreements. Manual investigation takes weeks.
Customer payments arrive without clear invoice references. Manual matching across thousands of payments creates backlogs and aging.
Without automated collections workflows, DSO drifts upward as customer aging compounds.
Manual collections priorities miss high-risk customers. Aged receivables age further.
AR data fragmented across billing, customer service, collections. Finance has no live AR position.
Invoices generated in each customer's required format with proper accessorial pass-through and billing rules.
The Dispute Resolution Agent investigates short-pays against shipment data, rates, and accessorial pass-through automatically.
Payments matched to invoices using shipment IDs, customer references, and amount patterns. Backlog eliminated.
The Collections Agent prioritizes outreach based on customer payment history and aging risk.
Real-time DSO tracking with predictive cash forecasting based on customer payment patterns.
Live AR dashboard — invoices, payments, disputes, aging — all in one finance-grade layer.
Invoices in each customer's format with proper accessorial pass-through and billing rules.
Disputes validated against shipment, rate, accessorial data automatically.
Payments matched using shipment IDs, customer references, amount patterns.
Aging risk and payment history prioritize outreach automatically.
Real-time DSO with predictive cash forecasting.
SAP, Oracle, JDE, NetSuite. AR posted directly.
Generates invoices in each customer's required format with proper accessorial pass-through.
Investigates disputes against shipment, rate, accessorial data automatically.
Matches payments to invoices using IDs, references, and amount patterns automatically.
Prioritizes outreach by aging risk and customer payment history.
Freehand's Context Graph unifies customer billing rules, shipment data, accessorial pass-through, and payment patterns into one semantic layer — enabling AI agents to handle every step of logistics AR.
Built on the Freehand Logistics Language Model trained on AR workflows.
Software that automates invoice generation, short-pay resolution, cash application, and collections for logistics billing complexity — customer-specific rules, accessorial pass-through, multi-modal billing.
Generic AR can't handle customer-specific billing, accessorial pass-through, and multi-shipment payment matching. Freehand is built for these.
The Short-Pay Resolution Agent investigates disputes against shipment data, contracted rates, and accessorial pass-through automatically. Resolution in hours.
The Cash Application Agent matches payments to invoices using shipment IDs, customer references, and amount patterns. Real-time matching, no backlog.
Yes — typically 35% reduction. Faster cash application + automated collections + short-pay recovery + customer-specific billing.
Native connectors to SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite. AR posted directly.
Most enterprises go live in 8 weeks.
SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, GDPR, and CSA STAR.
Customer-specific invoicing, automated short-pay resolution, intelligent cash application, predictive collections — all in one platform.
Software that automates invoice generation, short-pay resolution, cash application, and collections for logistics billing complexity.
Generic AR can't handle customer-specific billing, accessorial pass-through, and multi-shipment payment matching. Freehand is built for these.
The Short-Pay Resolution Agent investigates disputes against shipment data, contracted rates, and accessorial pass-through automatically. Resolution in hours.
The Cash Application Agent matches payments to invoices using shipment IDs, customer references, and amount patterns.
Yes — typically 35% reduction.
Native connectors to SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite.
Most enterprises go live in 8 weeks.
SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, GDPR, CSA STAR.
Customer-specific invoicing, automated short-pay resolution, intelligent cash application, predictive collections — all in one platform.