Control your spend lifecycle across every warehouse, provider, and mile.

Yes. Freehand for Logistics AR is designed for logistics service providers with high-volume, complex billing environments: third-party logistics providers, carriers and asset-based operators, freight forwarders, and warehouse operators. AI Teams automate contract-validated billing, cash application, deduction management, collections, and dispute resolution.

Freehand audits logistics spend across all provider types: 3PL warehousing (storage, handling, pick-pack, inbound/outbound), fulfillment and e-commerce (per-order fees, returns, kitting, SLA penalties), last-mile delivery (zone-based rates, weight breaks, per-stop fees), cold chain and specialized (temperature compliance fees, handling premiums), and ancillary services (labeling, cross-docking, value-added services).

Invoices arrive from 3PLs, warehouse operators, last-mile carriers, and fulfillment partners in every imaginable format. Freehand normalizes them all: PDF, EDI, Excel, flat file, and email attachments, without custom parsers or provider-specific onboarding.

Freehand generates contracts with standardized rate schedules, SLA clauses, and penalty structures, then pushes contract terms to the audit engine so every invoice is validated against what was actually agreed. Audit data from current providers feeds back into the next sourcing cycle. Exception rates, billing accuracy, SLA compliance, and cost performance become part of the provider evaluation.

Freehand validates at the activity level: per-pallet storage fees, per-pick labor rates, inbound/outbound handling charges, fuel surcharges, and accessorial fees. Every line is compared to the contracted rate, the actual activity data, and historical patterns for that provider.

When discrepancies are found, Freehand categorizes the exception, determines whether it can be auto-resolved through a correction request to the provider, and routes genuinely complex cases to your team with full context. Only the hard ones land on a human desk.

Freehand auto-generates dispute packets for confirmed overbilling with the contracted rate, actual activity data, and invoice details, and manages provider communication through to resolution. No more manually compiling evidence packages.

Yes. Warehouse, fulfillment, last-mile, and ancillary logistics spend is consolidated into a single view by provider, location, activity type, and cost category. Finance gets the full picture, not just freight.

Freehand analyzes inventory flows, fulfillment patterns, order volumes, and geographic coverage requirements to build RFP packages that reflect your real logistics network needs, not assumptions made from last year's data.

The AI Team evaluates prospective 3PL and warehouse providers across capability, geographic footprint, technology stack, financial stability, and operational performance data, delivering a scored shortlist before the RFP even goes out.

Freehand auto-generates logistics RFPs with pre-validated service requirements, rate structure templates, and SLA specifications. Providers receive standardized bid packages and submit through a structured portal, eliminating the free-form responses that make comparison impossible.

All bids are normalized and compared across cost, service levels, technology capabilities, and risk factors. Scenario modeling lets teams evaluate what a different provider mix means for cost, coverage, and resilience before making a commitment.

Spend data is enriched with service performance metrics across every provider: 3PLs, carriers, fulfillment partners. Teams can understand which providers are genuinely cost-efficient versus which appear affordable until you account for SLA breaches and exception volumes.

Yes. Freehand's Spend Intelligence Agent supports natural language queries across all logistics data. Ask 'what is our cost per order on the West Coast fulfillment network compared to Q3?' and get the answer in seconds. No analyst required, no report to build.

Real-time accruals across all logistics categories mean Finance always knows where spend stands against budget. Variance alerts surface when actuals are tracking ahead of plan, early enough to do something about it.

Freehand benchmarks your logistics spend against industry data and market rate trends, flagging where you are above market and quantifying the negotiation opportunity with current providers.

Before invoices go out, Freehand validates every charge against the applicable customer contract: rate schedules, volume tiers, accessorial rules, and service-level terms. Billing errors are corrected internally before they reach the customer and trigger a dispute.

Payments arrive from shippers in every form: ACH, wire, check, consolidated remittances covering dozens of invoices, partial payments with deductions. Freehand matches every payment to the correct open invoice, resolves remittance data across formats, and flags unmatched amounts for investigation. Manual cash application and the backlog that comes with it is eliminated.

When shippers pay short or take deductions, Freehand categorizes the deduction type, validates it against contractual terms, and determines whether the deduction is valid or disputable. Valid deductions close automatically. Invalid ones trigger a structured dispute with the contracted rate, service proof, and supporting documentation attached.

Freehand manages collections workflows based on invoice age, customer payment history, outstanding balance, and relationship tier. Payment reminders, escalations, and final notices are triggered automatically through email or portal, without anyone managing a collections queue manually. Accounts that need human attention are surfaced, not buried.

Freehand tracks every customer dispute to resolution, routing internally based on dispute type, generating supporting documentation, and managing carrier or shipper communication. Recurring dispute patterns are identified and fed back to billing logic so the same mistake does not generate next month's disputes.

DSO, aging buckets, dispute rates, collection performance, and cash flow projections are tracked in real time across every customer and revenue stream. Finance and operations leadership get the forward visibility they need to manage working capital, not a monthly report that arrives too late to act on.

Freehand connects to WMS platforms and ERP systems via native connectors for SAP, Oracle, Microsoft Dynamics, JDE, and NetSuite. Data exchange is supported through EDI, API, SFTP, and database sync for real-time and batch processing. Middleware support includes Seeburger, MuleSoft, and Boomi.

Freehand is SOC 2 Type II certified and ISO 27001 aligned. All data is encrypted with TLS 1.3 and AES-256. The platform is GDPR compliant and provides a full audit trail with role-based access controls (RBAC).