Claims & Recovery Agent: Every Eligible Service Failure Filed, Tracked, and Recovered
Automates the full freight claims lifecycle from detection through filing, carrier escalation, and cash recovery. Overcharge claims, service failure penalties, and cargo damage claims handled without manual intervention.
Freight Overcharges Go Unfiled. Recovery Leaks at Every Step.
Service failures happen and cargo arrives damaged, but claiming compensation requires a systematic process most shippers do not have.
Claims Preparation Is Manual and Labor-Intensive
Most carrier contracts impose claim filing windows. Manual tracking cannot monitor deadlines across hundreds of carriers. Claims age out unrecovered
Filing Deadlines Are Missed Regularly
Without automated deadline tracking across hundreds of carriers, eligible claims expire before anyone files them.
Carrier Response Management Falls to Individuals
Each carrier responds through different channels on different timelines. Tracking responses and escalating unresolved cases requires individual attention that does not scale.
Service Failure Penalties Go Unclaimed
Even when carriers agree to credits, verifying they arrive in the correct amount requires active reconciliation most teams never complete.
Recovery Outcomes Are Not Tracked to Completion
Filing a cargo damage claim requires photos, exception reports, BOL notations, and carrier-specific forms within tight windows. Without automation, documentation arrives incomplete.
Cargo Damage Claims Lack Supporting Documentation
Claims against multiple carriers across multiple modes are managed through different systems, email threads, and portals. No single view of total open claims, expected recovery, or aging exists.
Detect Eligibility. Assemble Evidence. File. Escalate. Recover.
Ingests any format, validates against required fields, duplicate checks, and PO/SO references. Routes clean invoices or returns exceptions with structured reason codes.
Claim Eligibility Detection
Every confirmed overcharge, service failure, and cargo exception evaluated for claim eligibility against contracted terms, carrier tariffs, and statutory filing windows.
utomated Claim Package Assembly
For each eligible claim, the agent assembles all required documentation automatically: original invoice, contracted rate, shipment records, proof of delivery, damage documentation, SLA terms, and carrier-specific filing forms.
Filing Deadline Monitoring
Every claim filing deadline tracked across all carriers. Alert triggered when a claim approaches the filing window. No eligible claim ages out due to missed deadlines.
Carrier-Specific Filing and Communication
Each carrier's claims process handled through the correct channel. Portal submissions, EDI filings, and carrier-specific forms routed appropriately without generic templating.
Escalation for Stalled and Denied Claims
Claims that stall or receive invalid denials escalate automatically. High-value unresolved cases surface for review with full context and correspondence history attached.
Credit Verification and Recovery Confirmation
Settlement amounts verified against the original claim. Short, late, or missing settlements trigger immediate follow-up. Every claim closes with a confirmed recovery outcome.
Where This Agent Sits in the Pipeline
Detects service failures and cargo damage, assembles evidence, files through the correct carrier channel, and tracks every case to confirmed recovery.
Receives from
Invoice Audit Agent
- Passes confirmed billing overcharges with full audit evidence.
- Overcharges arrive pre-attached with invoice, contracted rate, shipment data, and audit rationale.
Dispute Management Agent
- Escalates billing disputes requiring formal claim filing.
- Hands off cases with full prior correspondence and documentation history.
This Agent
Claims & Recovery Agent
- Identifies eligible claims and assembles carrier-specific evidence packages automatically.
- Files through the correct channel, monitors deadlines, and escalates stalled cases.
- Verifies credit receipt and closes every claim with a confirmed recovery outcome.
Triggers
Payment Orchestration Agent
- Receives verified claim settlements for application against carrier payment balances.
- Confirmed recovery posted to ERP financial records without manual entry.
Spend Intelligence Agent
- Receives claim recovery data for inclusion in freight spend reporting.
- Finance sees expected and confirmed recovery values continuously.
Anomaly Detection Agent
- Receives claim patterns by carrier and charge type
- Carriers with systematic exposure flagged for performance review at the next contracting cycle
What Changes When Every Eligible Claim Gets Filed
The entitlements do not change. The percentage of them that actually reach recovery does.
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Results from Live Deployments
Outcomes measured from enterprise deployments across freight, MRO, direct materials, professional services, and utilities.
Every overcharge, service failure, and cargo damage claim evaluated for eligibility against contracted terms automatically.
Filing deadlines monitored across every active carrier. Claims filed before recovery windows close, regardless of volume.
Carrier-specific filing requirements met for every submission. No generic claim rejected on documentation grounds.
Service failure penalties claimed systematically for the first time. SLA cross-referencing runs on every shipment event, not on request.
Connects to your TMS, ERP, and carrier portals on day one. No custom integration or IT project required before claims workflows begin.
SOX-compliant claims trail maintained from detection through settlement for every case, every carrier, and every recovery amount.
Works Where Your Data Already Lives
Reads from TMS, WMS, and audit data. Writes claim filings to carrier portals and tracks recovery through to confirmation.
SAP TM · Oracle TMS · MercuryGate · project44
Shipment records, transit times, delivery confirmations, and exception events pulled as primary evidence automatically.
Freehand Invoice Audit Agent
Confirmed overcharges received with audit documentation pre-attached. Claim assembly begins without manual evidence transfer.
SAP S/4HANA · Oracle Fusion · NetSuite · Dynamics 365
Open invoice and payment records read to identify filing windows, prior payments, and outstanding balances relevant to active claims.
Freehand Rate Engine · Carrier Contract SFTP
Contracted SLA terms, penalty clauses, and rate schedules pulled for eligibility and matched to shipment date and carrier.
Microsoft 365 / Gmail
Delivery exceptions, damage reports, and carrier correspondence captured via inbox integration and aggregated into claim packages automatically.
Freehand Dispute Management Agent
Escalated dispute cases received with full correspondence and resolution history. Claim filing picks up where dispute resolution left off.
Carrier Claims Portals / EDI 214
Every claim filing deadline tracked across all carriers. No eligible claim ages out due to missed deadlines.
SAP FI/CO · Oracle Cloud · NetSuite
Verified claim settlement amounts posted to AP balance records via BAPI and REST.
Freehand Spend Intelligence Agent
Every claim tracked from filing through response, credit, and confirmation without manual intervention.
MS Teams / Slack
High-value escalations, deadline warnings, and settlement confirmations delivered to freight finance team channels via webhook.
Snowflake / Databricks
Finance sees net freight cost rates minus confirmed recovery rather than gross spend without offset.
SharePoint / OneDrive
Scales with exception volume. No incremental headcount as claim volume grows with network expansion.
Every Eligible Claim Filed. Every Settlement Verified.
Real outcomes from enterprise deployments across freight, parcel, and
intermodal categories.
Powered by the Freehand Context Graph
The Context Graph connects confirmed billing exceptions, contracted rate schedules, carrier-specific dispute rules, and prior dispute outcome history into a unified evidence layer for every dispute packet.
Built on the Freehand Logistics Language Model, trained on carrier-specific billing patterns, dispute protocols, and resolution histories. It understands how each carrier handles disputes and routes cases through the correct channel with the correct documentation format.
- Every dispute decision is grounded in verified contract, shipment, and payment data. Dispute packets contain exactly what each carrier requires for review, reducing back-and-forth cycles.
- The Context Graph learns from dispute outcomes. Carrier responses that consistently resolved favorably feed back into future dispute packet construction for that carrier.
- Recovery data feeds back into the Context Graph. Dispute outcomes improve audit logic, carrier risk profiles update, and systematic overcharge patterns are flagged proactively on future invoices.
Dispute Management: Questions Freight Finance Teams Ask
Straight answers to what freight audit and finance leaders ask before deploying the Dispute Management Agent.
Rate overcharges, accessorial billing errors, dimensional weight disputes, duplicate billings, zone misassignments, and service failure claims. Every dispute type confirmed by the Invoice Audit Agent is handled through the appropriate carrier-specific workflow.
Generated automatically at the moment an exception is confirmed. Original invoice, contracted rate, variance calculation, and carrier-specific format assembled without manual intervention.
Open credits are tracked against future invoices and carrier statements. When a credit posts, the amount is verified against the original dispute. Credits that arrive short or do not arrive trigger automatic follow-up. No credit closes without verification.
Reads from SAP, Oracle, NetSuite, and Dynamics 365 for payment records and PO data. Reads shipment evidence from SAP TM, Oracle TMS, MercuryGate, and project44. Writes verified credits back to ERP AP records via BAPI and REST.
Reads from the Invoice Audit Agent for confirmed exceptions, the Contract Ingestion Agent for carrier terms, and the Carrier Rate Refresh Agent for current rates. Triggers the Dispute Resolution Agent.
Deployable in days via pre-built connectors to audit outcomes, carrier portals, and CLM platforms. Dispute workflows active from the first confirmed exception after go-live.
Recover Every Overcharge. Track Every Credit. Close Every Case.
Every overbilling disputed automatically. Every credit tracked to verification. Deployable in days. No manual queue management.
Built on Freehand Studio · freehand.ai