Claims & Recovery Agent: Every Eligible Service Failure Filed, Tracked, and Recovered
Automates the full freight claims lifecycle from detection through filing, carrier escalation, and cash recovery. Overcharge claims, service failure penalties, and cargo damage claims handled without manual intervention.
Freight Overcharges Go Unfiled. Recovery Leaks at Every Step.
Service failures happen and cargo arrives damaged, but claiming compensation requires a systematic process most shippers do not have.
Claims Preparation Is Manual and Labor-Intensive
Most carrier contracts impose claim filing windows. Manual tracking cannot monitor deadlines across hundreds of carriers. Claims age out unrecovered
Filing Deadlines Are Missed Regularly
Without automated deadline tracking across hundreds of carriers, eligible claims expire before anyone files them.
Carrier Response Management Falls to Individuals
Each carrier responds through different channels on different timelines. Tracking responses and escalating unresolved cases requires individual attention that does not scale.
Service Failure Penalties Go Unclaimed
Even when carriers agree to credits, verifying they arrive in the correct amount requires active reconciliation most teams never complete.
Recovery Outcomes Are Not Tracked to Completion
Filing a cargo damage claim requires photos, exception reports, BOL notations, and carrier-specific forms within tight windows. Without automation, documentation arrives incomplete.
Cargo Damage Claims Lack Supporting Documentation
Claims against multiple carriers across multiple modes are managed through different systems, email threads, and portals. No single view of total open claims, expected recovery, or aging exists.
Detect Eligibility. Assemble Evidence. File. Escalate. Recover.
Ingests any format, validates against required fields, duplicate checks, and PO/SO references. Routes clean invoices or returns exceptions with structured reason codes.
Claim Eligibility Detection
Every confirmed overcharge, service failure, and cargo exception evaluated for claim eligibility against contracted terms, carrier tariffs, and statutory filing windows.
Automated Claim Package Assembly
For each eligible claim, the agent assembles all required documentation automatically: original invoice, contracted rate, shipment records, proof of delivery, damage documentation, SLA terms, and carrier-specific filing forms.
Filing Deadline Monitoring
Every claim filing deadline tracked across all carriers. Alert triggered when a claim approaches the filing window. No eligible claim ages out due to missed deadlines.
Carrier-Specific Filing and Communication
Each carrier's claims process handled through the correct channel. Portal submissions, EDI filings, and carrier-specific forms routed appropriately without generic templating.
Escalation for Stalled and Denied Claims
Claims that stall or receive invalid denials escalate automatically. High-value unresolved cases surface for review with full context and correspondence history attached.
Credit Verification and Recovery Confirmation
Settlement amounts verified against the original claim. Short, late, or missing settlements trigger immediate follow-up. Every claim closes with a confirmed recovery outcome.
Where This Agent Sits in the Pipeline
Detects service failures and cargo damage, assembles evidence, files through the correct carrier channel, and tracks every case to confirmed recovery.
Receives from
Invoice Audit Agent
- Flags overcharges tied to specific shipments
- Surfaces claim-eligible events from audit exceptions
Activity Matching Agent
- Matches delivery/shipment activity to claims
- Confirms which shipments qualify for filing
Anomaly Detection Agent
- Detects unusual damage/loss patterns
- Surfaces additional claim-eligible cases missed elsewhere
This Agent
Claims & Recovery Agent
- Identifies claim-eligible shipments and auto-assembles documentation from POD and damage records
- Files claims within carrier deadlines and tracks them through to resolution or escalation
Triggers
Dispute Resolution Agent
- Takes over formal carrier dispute handling
- Activated when a filed claim needs escalation
Spend Intelligence Agent
- Ingests recovered claim value into analytics
- Feeds broader spend and savings tracking
Carrier Evaluation Agent
- Uses claims data to score carriers
- Factors claim frequency/cause into performance ratings
What Changes When Every Eligible Claim Gets Filed
The entitlements do not change. The percentage of them that actually reach recovery does.
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Results from Live Deployments
Outcomes measured from enterprise deployments across freight, MRO, direct materials, professional services, and utilities.
Every overcharge, service failure, and cargo damage claim evaluated for eligibility against contracted terms automatically.
Filing deadlines monitored across every active carrier. Claims filed before recovery windows close, regardless of volume.
Carrier-specific filing requirements met for every submission. No generic claim rejected on documentation grounds.
Service failure penalties claimed systematically for the first time. SLA cross-referencing runs on every shipment event, not on request.
Connects to your TMS, ERP, and carrier portals on day one. No custom integration or IT project required before claims workflows begin.
SOX-compliant claims trail maintained from detection through settlement for every case, every carrier, and every recovery amount.
Works Where Your Data Already Lives
Reads from TMS, WMS, and audit data. Writes claim filings to carrier portals and tracks recovery through to confirmation.
SAP TM · Oracle TMS · MercuryGate · project44
Shipment records, transit times, delivery confirmations, and exception events pulled as primary evidence automatically.
Freehand Invoice Audit Agent
Confirmed overcharges received with audit documentation pre-attached. Claim assembly begins without manual evidence transfer.
SAP S/4HANA · Oracle Fusion · NetSuite · Dynamics 365
Open invoice and payment records read to identify filing windows, prior payments, and outstanding balances relevant to active claims.
Freehand Rate Engine · Carrier Contract SFTP
Contracted SLA terms, penalty clauses, and rate schedules pulled for eligibility and matched to shipment date and carrier.
Microsoft 365 / Gmail
Delivery exceptions, damage reports, and carrier correspondence captured via inbox integration and aggregated into claim packages automatically.
Freehand Dispute Management Agent
Escalated dispute cases received with full correspondence and resolution history. Claim filing picks up where dispute resolution left off.
Carrier Claims Portals / EDI 214
Every claim filing deadline tracked across all carriers. No eligible claim ages out due to missed deadlines.
SAP FI/CO · Oracle Cloud · NetSuite
Verified claim settlement amounts posted to AP balance records via BAPI and REST.
Freehand Spend Intelligence Agent
Every claim tracked from filing through response, credit, and confirmation without manual intervention.
MS Teams / Slack
High-value escalations, deadline warnings, and settlement confirmations delivered to freight finance team channels via webhook.
Snowflake / Databricks
Finance sees net freight cost rates minus confirmed recovery rather than gross spend without offset.
SharePoint / OneDrive
Scales with exception volume. No incremental headcount as claim volume grows with network expansion.
Every Eligible Claim Filed. Every Settlement Verified.
Real outcomes from enterprise deployments across freight, parcel, and
intermodal categories.
Powered by the Freehand Context Graph
The Context Graph connects shipment records, delivery exceptions, contracted SLA terms, and carrier claims history into a unified evidence layer. Every claim package contains exactly what each carrier requires, assembled automatically at detection.
Built on the Freehand Logistics Language Model, trained on carrier-specific claims protocols, SLA penalty structures, filing deadline requirements, and historical settlement patterns. It understands how each carrier handles claims and routes filings through the correct process.
- Every claim is traceable from triggering event through evidence assembly, filing, and confirmed recovery. No manual reconstruction required.
- The Context Graph learns from claim outcomes. Carrier-specific success patterns feed back into evidence assembly, improving recovery rates over time.
Claims & Recovery: Questions Freight Finance Teams Ask
Straight answers to what freight audit and logistics leaders ask before deploying the Claims & Recovery Agent.
Service failures meeting the contracted SLA threshold, cargo damage with documented delivery exceptions, carrier over-billing confirmed as systemic, and rejected shipments meeting carrier liability criteria.
Delivery exception records from TMS, contracted SLA terms from CLM, BOL and POD from carrier EDI, and shipment value records from ERP all assembled automatically for each claim filing.
Denials reviewed against original claim documentation. If the denial lacks sufficient basis, a structured rebuttal with additional evidence is filed through the appropriate escalation path.
Receives confirmed overcharges from Invoice Audit and escalated disputes from Dispute Management. Triggers Payment Orchestration and Spend Intelligence as settlements confirm. Informs Anomaly Detection of carrier claim patterns.
Deployable in days via pre-built connectors to TMS, CLM, carrier portals, and ERP. Active claims workflows from the first detected service failure after go-live.
File Every Eligible Claim. Recover Every Settlement. Close Every Case.
Every overcharge, service failure, and cargo damage claim filed automatically. Every settlement tracked and verified. Deployable in days. Connected to your TMS, ERP, and carrier portals from go-live.
Built on Freehand Studio · freehand.ai
