Most enterprises catch 60-70% of freight billing errors through sample-based BPO audits. Freehand's AI Teams audit 100% of freight invoices across all modes — LTL, FTL, parcel, ocean, air — catching every overcharge, duplicate, and accessorial error before payment clears.
Traditional BPO freight audit samples 5-10% of invoices. Carriers know this. Errors that pass through sampled batches get billed at scale across LTL, FTL, parcel, ocean, and air — unchallenged.
BPO audits 5-10% of invoices. The 90-95% unaudited contains the bulk of carrier billing errors that get paid without scrutiny.
LTL fuel surcharges, FTL accessorials, parcel DIM weight, ocean BAF/CAF, air dimensional pricing — each mode has unique billing patterns and unique error types.
Same shipment billed twice under different PRO and BOL numbers. Without automated matching, the duplicate gets paid in full.
Detention, lumper, layover, fuel — accessorials drift from contracted rates without notice. Drift goes uncaught at sample-based scale.
BPO audit reports lag 30-60 days behind invoice payment. Most disputes filed after carrier dispute windows close. Credits expire.
Spend fragmented across multiple carriers, ERPs, and BPO reports. Finance has no real-time view of total freight spend.
Freehand's AI Teams execute the full audit lifecycle autonomously — from invoice ingestion through line-level validation, dispute filing, and credit recovery.
Every invoice line checked against contracted rates, fuel tables, accessorial schedules, and shipment data. No sampling. Every mode covered.
LTL NMFC classification, FTL spot rates, parcel DIM weight, ocean BAF/CAF, air dimensional — each mode's billing logic applied automatically.
When errors are found, the Dispute Resolution Agent files claims in the carrier's required format. Within hours of invoice receipt, not weeks.
PRO and BOL variants matched against prior submissions before payment. Duplicates blocked at audit stage — not recovered later.
Detention, lumper, layover, and fuel surcharges tracked against contracted rates. Drift flagged the moment it appears in billing.
Every charge classified by carrier, mode, lane, accessorial type. Finance-grade view of freight spend at any point in the month.
The difference isn't incremental. Every billing error that used to slip through sampled audits gets caught before payment.
Outcomes measured from live deployments across Fortune 100 freight portfolios spanning all modes.
Real outcomes from enterprises that deployed Freehand across their freight audit operations.
Every capability needed to take freight audit from sampled and partial to autonomous and complete.
LTL NMFC, FTL spot rates, parcel DIM weight, ocean BAF/CAF, air dimensional — all modes' billing logic in one engine.
Every line checked against contracted rate cards. Drift caught the moment it appears in billing.
Detention, lumper, layover, fuel — every accessorial validated against contracted schedule.
Disputes filed in each carrier's required format with full supporting documentation. Hours, not weeks.
PRO/BOL variants matched before payment. Duplicates blocked at audit stage, never recovered after.
Connectors to SAP, Oracle Cloud ERP, JDE, NetSuite. Recoveries posted directly to AP.
Real outcomes from enterprises that deployed Freehand across freight audit operations.
Freight audit spans rate validation, dispute filing, accessorial monitoring, and spend reporting. Freehand deploys one AI Team with four specialized agents.
Validates every line against contracted rates, fuel tables, accessorial schedules, and shipment data. All modes — LTL, FTL, parcel, ocean, air.
Files claims in each carrier's required format with full documentation. Tracks status through to credit posting.
Catches duplicate PRO/BOL submissions and accessorial drift before payment. Every invoice checked against prior submissions.
Classifies every charge by carrier, mode, lane, accessorial. Finance-grade spend data at any point in the month.
Every capability needed to take freight audit from sampled to autonomous and complete.
LTL NMFC, FTL spot rates, parcel DIM weight, ocean BAF/CAF, air dimensional — all modes' logic in one engine.
Every line checked against contracted rate cards. Drift caught the moment it appears in billing.
Detention, lumper, layover, fuel — every accessorial validated against contracted schedule.
Disputes filed in each carrier's required format with full documentation. Hours, not weeks.
PRO/BOL variants matched before payment. Duplicates blocked at audit stage.
Connectors to SAP, Oracle Cloud ERP, JDE, NetSuite. Recoveries posted directly to AP.
Freehand's proprietary Context Graph unifies contracted rates, fuel tables, accessorial schedules, shipment data, and carrier billing patterns into a single semantic layer — enabling AI agents to audit every line, every mode, every cycle.
The platform is built on the Freehand Logistics Language Model, a domain-specific LLM trained on freight data, carrier rate structures, and dispute resolution workflows.
Freight audit spans rate validation, dispute filing, accessorial monitoring, and spend reporting. One AI Team, four specialized agents.
Validates every line against contracted rates, fuel tables, accessorial schedules. All modes — LTL, FTL, parcel, ocean, air.
Files claims in each carrier's required format with full documentation. Tracks status through to credit posting.
Catches duplicate PRO/BOL submissions and accessorial drift before payment. Every invoice checked.
Classifies every charge by carrier, mode, lane, accessorial. Finance-grade spend at any point in the month.
Freehand's proprietary Context Graph unifies contracted rates, fuel tables, accessorial schedules, shipment data, and carrier billing patterns into a single semantic layer.
Built on the Freehand Logistics Language Model, a domain-specific LLM trained on freight data and carrier rate structures.
Straight answers to what teams ask before deploying freight audit automation.
Freight audit software automates the validation of carrier invoices against contracted rates, accessorial schedules, and shipment data. Freehand audits 100% of invoices across LTL, FTL, parcel, ocean, and air — catching errors before payment clears.
BPO audits 5-10% of invoices via sampling, with 30-60 day report lag. Freehand audits 100% of invoices in real time, files disputes within hours, and eliminates the BPO markup entirely.
All modes — LTL, FTL, parcel, ocean, air, intermodal, and last-mile. Each mode's billing logic is built into the platform.
The Dispute Resolution Agent files claims in each carrier's required format with full documentation — within hours of invoice receipt, never missing a dispute window.
Native connectors to SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite. Recoveries posted directly to AP via API or EDI.
Most enterprises go live in 12–14 weeks with 11–20 hours of customer team time. Pre-built freight domain logic deploys via EDI, API, and database sync.
The Anomaly Detection Agent matches every invoice against prior submissions before payment. Duplicates are blocked at audit stage — never recovered after the fact.
SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, GDPR, and CSA STAR. Role-based access controls and complete audit trails built into every workflow.
Most enterprises leave 30-40% of recoverable freight cost on the table with sampled audits. Freehand's AI Teams audit every line, dispute every error, and recover every credit — across all modes.
Straight answers to what teams ask before deploying freight audit automation.
Freight audit software automates the validation of carrier invoices against contracted rates, accessorial schedules, and shipment data. Freehand audits 100% of invoices across LTL, FTL, parcel, ocean, and air.
BPO audits 5-10% of invoices via sampling with 30-60 day report lag. Freehand audits 100% of invoices in real time, files disputes within hours, and eliminates the BPO markup entirely.
All modes — LTL, FTL, parcel, ocean, air, intermodal, and last-mile. Each mode's billing logic is built into the platform.
The Dispute Resolution Agent files claims in each carrier's required format within hours of invoice receipt, never missing a dispute window.
Native connectors to SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite. Recoveries posted directly to AP.
Most enterprises go live in 12–14 weeks with 11–20 hours of customer team time.
The Anomaly Detection Agent matches every invoice against prior submissions. Duplicates blocked at audit stage — never recovered after.
SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, GDPR, and CSA STAR. Role-based access controls and complete audit trails.
Most enterprises leave 30-40% of recoverable freight cost on the table with sampled audits. Freehand audits every line, disputes every error, recovers every credit — across all modes.