The Problem
Consumer packaged goods supply chains move product across dozens of carriers, retail customer lanes, and global modes. The invoice complexity that follows is matched only by the.
Outsourced freight audit vendors sample 10-20% of CPG invoices and report findings with a delay that makes recovery difficult.
CPG supply chains generate fuel surcharges, residential delivery fees, palletizing charges, and carrier-specific accessorials across parcel, LTL.
Without a validated freight cost layer, CPG finance allocates transportation spend across brands, retail customer lanes, and geographies using estimates.
BPO freight audit delivers delayed reporting that cannot support real-time accruals. CPG finance closes periods on freight liability.
CPG supply chains work with 50 to 100+ carrier relationships across domestic, cross-border, and international lanes. Each carrier bills differently. Without a normalized audit.
CPG enterprises that bill freight to retail customers cannot defend chargeback rates without verified invoice data. BPO audit.
On a $400M CPG freight book across parcel, LTL, FTL, and ocean, BPO sampling gaps and unvalidated accessorials create tens of millions in recoverable costs.
The Solution
Freehand AI Teams validate every CPG freight invoice against contracted rates, carrier-specific accessorial schedules, and shipment data. Across every modal combination, every brand lane, every retail customer relationship, and every ERP instance, with no manual configuration and no.
Freehand replaces outsourced CPG freight audit vendors entirely, delivering 100% invoice coverage across all modes with real-time visibility and full self-service control. Supply chain teams.
Carrier-specific accessorial schedules validated natively across parcel, LTL, FTL, and ocean simultaneously. Fuel surcharges, residential fees, palletizing charges, and mode-specific accessorials checked per carrier and lane.
Validated freight costs allocated to brand, retail customer lane, and cost center at invoice time. CPG finance closes on accurate brand-level transportation data rather than estimates that distort P&Ls and require reconciliation.
Normalized CPG logistics knowledge graph across all modes, carrier relationships, brand lanes, and ERP instances. One real-time view of transportation spend for supply chain leaders and procurement.
AI resolves accessorial billing disputes, carrier overcharge claims, and multi-modal exception escalations without manual queues or email chains. BPO-dependent dispute management replaced by autonomous resolution at machine.
Parcel, LTL, FTL, ocean FCL/LCL, air freight, and intermodal unified across CPG supply chain operations. The Freehand Logistics Language Model understands consumer packaged goods freight invoicing carrier by carrier, brand.
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Why Choose Freehand
The difference is not faster BPO reporting. BPO sampling is replaced by 100% multi-modal invoice coverage across every carrier, every accessorial schedule, and every brand.
Benefits
Outcomes measured from live CPG deployments across Fortune 500 consumer packaged goods and FMCG.
80% reduction in invoice cycle time across all CPG freight modes CPG Enterprise
6% combined freight savings across multi-modal carrier networks FMCG Supply Chain Leader
$15M+ annual CPG freight cost recovery through AI-led audit Consumer Goods.
Case Studies
Real outcomes from consumer packaged goods enterprises that have deployed Freehand across multi-modal freight audit and brand cost.
80% Reduction in invoice cycle time
✓ BPO displaced entirely: 100% multi-modal invoice coverage with full self-service audit ownership from week one
✓ Brand-level freight cost allocation accurate at invoice time, eliminating month-end reconciliation cycles across 10.
✓ Accessorial overcharges across parcel, LTL, and ocean recovered autonomously, with dispute evidence compiled.
Platform Capabilities
Every capability needed to take consumer packaged goods freight audit from BPO-dependent and multi-modal partial to.
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AI Teams
CPG freight audit spans multi-modal invoice validation, accessorial audit across all modes, brand cost allocation, and BPO-independent exception management. Freehand deploys four specialized agents, each owning a distinct step in.
Built For
Deployed across freight profiles with the highest multi-modal complexity, accessorial volume, and BPO-replacement urgency across brands.
Regulated freight, complex accessorial structures, strict compliance requirements
Time-sensitive shipments, cold chain complexity, high carrier charge variability
High freight spend, carrier diversity, tariff and trade compliance exposure
High invoice volume, parcel and LTL complexity, last-mile cost management
Temperature-controlled freight, regional carrier networks, high accessorial volume
Multi-modal, high accessorial volume, complex cost allocation across brands and geographies
Multi-leg, multi-currency, ocean and air freight complexity
JIT supply chain, multi-modal, high carrier diversity and charge complexity
Multi-client invoice management, high volume, margin-sensitive payment cycles
Multi-currency, cross-border compliance, ocean and air freight complexity
Technology
FAQ
Straight answers to what CSCO, CFO, and CPO teams at consumer packaged goods and FMCG enterprises ask.
Yes. Freehand displaces outsourced CPG freight audit vendors entirely, delivering 100% multi-modal invoice coverage, real-time visibility, and full self-service control across all brand lanes and carrier relationships. Most enterprises wind down the existing BPO relationship after the first full billing cycle on Freehand.
Freehand's Invoice Validation Agent models carrier-specific accessorial schedules per mode, lane, and carrier simultaneously. Parcel, LTL, FTL, and ocean accessorials are all validated in the same processing cycle without separate configuration per mode or carrier relationship across the full CPG portfolio.
Freehand's GL Coding Agent allocates validated freight costs to brand, retail customer lane, and cost center at invoice time across all modes. CPG finance closes periods on accurate brand-level transportation data.
Most CPG enterprises go live within 8 to 14 weeks with 11 to 20 hours of customer team time required. Freehand deploys with pre-built multi-modal freight domain logic via EDI, API, and database sync. No TMS migration required. Parallel onboarding runs.
Parcel, LTL, FTL, ocean FCL/LCL, air freight, and intermodal are all supported simultaneously. Each mode has carrier-specific billing logic applied natively across all brand lanes and carrier relationships without custom configuration per mode or any carrier.
Freehand normalizes CPG freight spend across multiple ERP instances via EDI, API, and database sync, giving finance one real-time view across SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite. TMS integration.
CPG customers achieve 6% combined freight savings across all modes, 80% reduction in invoice cycle time, and $15M+ in annual freight cost recovery, with 1.5 to 2.5% spend recovery from accessorial overcharge detection across multi-modal carrier networks.
Yes. Freehand delivers verified freight invoice data at any point in the period with full traceability from contracted rate through GL posting. CPG commercial finance teams can defend retail customer chargeback rates with audited actuals rather than BPO-delayed estimates, reducing chargeback disputes.
Most CPG and FMCG enterprises pay millions annually in unvalidated accessorials across multi-modal networks while BPO vendors sample a fraction. Freehand AI Teams audit every invoice, allocate.