Case Study 01 · Fortune 100
Fortune 100 Consumer Electronics
100%
Coverage (vs 8% with BPO)
60%
Lower TCO
- Replaced 3 BPO contracts with one Freehand platform
- Eliminated 15-30% markup on freight recovery
- Audit cycle from monthly to continuous
Traditional logistics BPOs audit 5–10% of invoices via offshore teams, with month-long report lags and markup that erodes recovery. Freehand replaces the BPO model with AI Teams — 100% audit coverage, zero sampling, no markup, no offshore team.
BPOs charge a markup on freight recovery while auditing only 5-10% of invoices via offshore teams. The unaudited 90% contains most of the recoverable cost — and the BPO has no incentive to find it.
BPOs audit 5-10% of invoices. The 90% unaudited contains the bulk of carrier billing errors that get paid without scrutiny.
BPO contracts take 15-30% of recovered amounts. The more they find, the more they keep — not aligned with maximum enterprise recovery.
Offshore audit cycles run monthly. Most disputes file after carrier dispute windows close. Credits expire.
Each BPO specializes in 1-2 modes. Multi-modal freight requires multiple BPO contracts, multiple integrations, multiple reports.
BPO data lives in their systems. Finance has no live view of freight spend or recovery pipeline.
BPO pricing scales with offshore team size, not invoice volume. Growth doesn't reduce per-invoice cost.
BPOs charge a markup on freight recovery while auditing only 5-10% of invoices via offshore teams. The unaudited 90% contains most of the recoverable cost.
BPOs audit 5-10% of invoices. The 90% unaudited contains the bulk of billing errors that get paid without scrutiny.
BPO contracts take 15-30% of recovered amounts. Not aligned with maximum enterprise recovery.
Offshore audit cycles run monthly. Most disputes file after carrier dispute windows close.
Each BPO specializes in 1-2 modes. Multi-modal freight requires multiple BPO contracts.
BPO data lives in their systems. Finance has no live view of freight spend or recovery pipeline.
BPO pricing scales with offshore team size, not invoice volume.
BPOs charge a markup on freight recovery while auditing only 5-10% of invoices via offshore teams. The unaudited 90% contains most of the recoverable cost.
BPOs audit 5-10% of invoices. The 90% unaudited contains the bulk of billing errors that get paid without scrutiny.
BPO contracts take 15-30% of recovered amounts. Not aligned with maximum enterprise recovery.
Offshore audit cycles run monthly. Most disputes file after carrier dispute windows close.
Each BPO specializes in 1-2 modes. Multi-modal freight requires multiple BPO contracts.
BPO data lives in their systems. Finance has no live view of freight spend or recovery pipeline.
BPO pricing scales with offshore team size, not invoice volume.
Freehand replaces the BPO model entirely. AI Teams handle every invoice, every mode, with real-time visibility and zero markup on recovery.
Every invoice line audited — not 5%, not 10%, 100%. No sampling. No errors slip through.
SaaS pricing, not contingency-based. 100% of recovered amounts stay with the enterprise.
Audits run continuously. Disputes filed within hours of invoice receipt — always within carrier windows.
LTL, FTL, parcel, ocean, air — one AI Team handles every mode. No multiple BPO contracts needed.
Real-time freight spend dashboard. No waiting for monthly BPO reports.
Per-invoice cost drops as volume grows. No offshore headcount to maintain.
Every invoice line audited. No sampling. No errors slip through.
SaaS pricing, not contingency-based. 100% of recovered amounts stay with the enterprise.
Audits run continuously. Disputes filed within hours of invoice receipt.
LTL, FTL, parcel, ocean, air — one AI Team handles every mode.
Real-time freight spend dashboard. No waiting for monthly reports.
Per-invoice cost drops as volume grows. No offshore headcount to maintain.
Every invoice line audited. No sampling. No errors slip through.
SaaS pricing, not contingency-based. 100% of recovered amounts stay with the enterprise.
Audits run continuously. Disputes filed within hours of invoice receipt.
LTL, FTL, parcel, ocean, air — one AI Team handles every mode.
Real-time freight spend dashboard. No waiting for monthly reports.
Per-invoice cost drops as volume grows. No offshore headcount.
Every line on every invoice audited — not 5%, not 10%, 100%.
LTL, FTL, parcel, ocean, air, intermodal — all in one platform.
Disputes filed in each carrier's required format within hours.
Live freight spend visibility, no waiting for monthly reports.
Complete audit trail per dispute and recovery.
SAP, Oracle, JDE, NetSuite. Recoveries posted directly to AP.
Validates every line on every invoice across all modes. No sampling, no errors slip through.
Files claims in each carrier's required format with full documentation — in hours, not weeks.
Tracks every dispute through to credit posting. Full visibility, no offshore black box.
Real-time freight spend classified by mode, carrier, lane, accessorial.
Freehand's Context Graph unifies carrier rate cards, contracted terms, shipment data, and dispute history into one semantic layer — enabling AI agents to do what BPO teams do, only at 100% coverage and real-time speed.
Built on the Freehand Logistics Language Model trained on freight audit workflows.
BPOs audit 5-10% of invoices via offshore teams with 15-30% markup. Freehand audits 100% via AI Teams with SaaS pricing — zero markup on recovery.
You'll recover MORE — because 100% coverage beats 10% sampling. Plus you keep the entire recovery instead of paying 15-30% markup.
All modes — LTL, FTL, parcel, ocean, air, intermodal. One platform replaces multiple specialized BPO contracts.
Within hours of invoice receipt. BPOs typically take 30-60 days. Faster disputes mean credits don't expire.
Native connectors to SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite.
Most enterprises go live in 8-12 weeks. You can run Freehand in parallel with your BPO during transition to verify recovery.
No. AI Teams handle the work. No headcount, no oversight, no time-zone coordination.
SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, GDPR, and CSA STAR.
Replace your logistics BPO with AI Teams. 100% audit coverage, zero markup on recovery, all modes in one platform.