The Problem
Most enterprises classify shipments manually or delegate to brokers working from incomplete product data. HS codes get assigned by pattern, not by verified technical specification. FTA eligibility is checked on a subset of shipments. Duty drawback claims are filed late or not at all. The cost compounds quietly across every cross-border lane.
Manual HS codes are pattern-matched on descriptions. Misclassification triggers duty overpayments and penalty exposure months after clearing.
FTA qualification requires country of origin verification per shipment. Without systematic checking, FTA savings go unclaimed on every eligible lane.
Duty drawback entitlements expire if not filed within the claim window. Most enterprises recover a fraction of what they are owed because tracking is manual.
Broker invoices include duty charges and fees that are rarely audited against the shipment record. Overbilling passes through on trust.
Tariff schedules change with trade policy. Static HS libraries mean duty errors each time a schedule update takes effect.
Duty payments, broker fees, and drawback recoveries sit in separate systems. Finance has no consolidated view of trade compliance cost by lane.
Cross-border freight is where classification errors, missed FTA enments, and unclaimed drawback compound into a recoverable cost line. Freehand audits every shipment, every lane, every cycle.
The Solution
Freehand's AI Teams run trade compliance continuously HS classification, duty calculation, FTA qualification, drawback recovery, and broker audit. Each agent owns a distinct step so no compliance error goes unresolved and no enment expires unclaimed.
The HS Classification Agent assigns codes based on verified product specifications, not pattern-matched descriptions. Classification is checked against the current tariff schedule and flagged for review when ambiguity exists.
The Duty Calculation Agent computes duty liability per shipment using the correct HS code, country of origin, and applicable trade agreement. Duty overpayments and calculation errors flagged before payment clears.
Title Duty Drawback Recovery The Drawback Recovery Agent tracks import duty payments, matches them to qualifying export events, and prepares drawback claims before the filing window closes. Recovery is systematic, not opportunistic.
Request a Demo
Why Choose Freehand
The difference between manual trade compliance and AI-driven audit is visible in duty recovery, FTA capture, and customs risk.
Benefits
Outcomes measured from live deployments across global trade compliance operations.
$4.1M average annual duty and drawback recovery Source Freehand live deployments
100% shipment classification coverage across import and export flows Source Freehand live deployments
97% customer retention rate across Freehand deployments Source Freehand
Case Studies
Real outcomes from enterprises that have deployed Freehand across global trade compliance operations.
$4.1M In annual duty and drawback recovery
✓ HS Classification Agent deployed across all import flows. Misclassification rate reduced to near zero.
✓ FTA qualification established on all eligible lanes. Duty savings captured on every qualifying shipment.
✓ Duty drawback recovery systematized. Claims filed on schedule across all qualifying import-export pairs.
Platform Capabilities
Every capability needed to run trade compliance from classification through drawback recovery.
AI Teams
Trade compliance spans classification, duty calculation, FTA qualification, drawback recovery, and broker audit. Each step is manual in traditional compliance operations. Freehand deploys one AI Team with four specialized agents, each owning a distinct part of the trade compliance lifecycle.
Built For
Deployed across industries where trade compliance risk, duty recovery, and FTA eligibility are highest.
High cross-border freight volume, complex HS classification, tariff exposure across global supply chains
Multi-origin imports, complex FTA qualification, high duty drawback recovery potential
Regulated goods classification, strict import and export compliance, customs documentation requirements
Multi-currency, cross-border compliance, ocean and air freight complexity
High cross-border volume, country of origin complexity, FTA qualification across multiple trade lanes
Parts imports across multiple origins, FTA qualification, high duty drawback eligibility
High import SKU volume, HS classification at scale, de minimis threshold management
Agricultural tariff classification, country of origin rules, phytosanitary compliance documentation
Medical device classification, import licensing, regulated goods compliance screening
Multi-client trade compliance, broker management, duty calculation across customer freight profiles
Technology
FAQ
Straight answers to what teams ask before deploying AI-driven trade compliance.
Trade compliance software automates HS classification, duty calculation, FTA qualification, duty drawback recovery, and broker invoice audit for cross-border shipments. Freehand's AI Teams run these processes continuously across import and export flows, catching errors before customs does and recovering entitlements before filing windows close.
Freehand's HS Classification Agent assigns codes against verified product specifications and the current tariff schedule, not against pattern-matched product descriptions. When classification is ambiguous, the agent flags it for expert review rather than defaulting to the nearest historical code. Misclassification risk is addressed at the point of entry.
Freehand's Drawback Recovery Agent tracks every import duty payment and matches it to qualifying export events automatically. When a qualifying pair is identified, the agent prepares the claim and files it before the recovery window closes. Recovery is systematic across the full entitlement base, not dependent on which team member is tracking it.
The FTA Qualification Agent checks country of origin documentation and tariff schedule eligibility for every shipment on qualifying lanes, not just those flagged for review. FTA savings are captured on every eligible shipment. The qualification record is maintained per shipment for customs audit purposes.
Yes. Freehand's Broker Audit Agent validates every broker invoice against the shipment record, duty calculation, and agreed fee schedule. Duty overcharges, classification fee errors, and disbursement discrepancies are flagged and disputed before payment is approved. Full audit trail maintained per invoice.
Freehand's Tariff Monitoring Agent tracks tariff schedule updates, trade agreement changes, and country of origin rule modifications continuously. When a change takes effect, affected lanes and products are flagged automatically so procurement and logistics teams can respond before shipments are affected.
Freehand connects to SAP GTS, Oracle GTM, and major customs management platforms. On the ERP side, native connectors cover SAP, Oracle Cloud ERP, Oracle JDE, and NetSuite. Trade compliance data flows into Finance without manual export or system reconciliation.
Freehand holds SOC 2 Type II, ISO 270012022, ISO 270182019, GDPR, and CSA STAR certifications. Role-based access controls and complete audit trails are built into every trade compliance workflow.
HS misclassification, missed FTA savings, and unclaimed drawback compound on every cross-border lane. Freehand's AI Teams classify every shipment, capture every entitlement, and audit every broker invoice.